Privacy Policy

Last updated: September 8, 2026

GHQ Mechanical respects your privacy. On this page GHQ Mechanical explains the information we collect, why we collect it, and the choices you have. GHQ Mechanical keeps it plain so you know where you stand.

By using our website or booking a service with us, you agree to what's described here.

Who We Are

GHQ Mechanical provides HVAC and appliance installation, repair, and maintenance services for homes and businesses across Ontario. When this policy says "we," "us," or "our," it means GHQ Mechanical. When it says "you," it means anyone who visits our website, requests service, or books an appointment with us.

What We Collect

We only collect what we need to book your job, do the work, and stay in touch. That usually includes:

• Your name
• Your phone number
• Your email address
• The address where the service takes place
• Details about the job, including the appliance or system, the issue, and any special requests
• Anything you write to us in a form, message, or email
• Billing details when you pay for a service

When you visit our website, we also automatically collect some information, such as your IP address, browser type, the pages you view, and how you found us.

How We Collect It

We get your information when you:

• Fill out our contact or appointment form
• Call us at (416) 230-2010
• Reach our 24/7 emergency line at (226) 646-4646
• Email or message us
• Book or receive a service from us

We also use tools like Google Analytics and Google Tag Manager to see how our website is used. These tools rely on cookies.

Why We Use It

We use your information to:

• Schedule and confirm your appointment
• Diagnose the issue and carry out the work
• Contact you about your booking and any follow-up
• Prepare quotes and process payments
• Handle warranty and guarantee requests
• Improve our services and our website
• Meet our legal, safety, and tax obligations

We do not sell your personal information. Not now, not ever.

Photos of Our Work

We sometimes take photos of completed jobs to show the quality of our work, including on our website gallery. These focus on the equipment and workmanship, not on you or anything that identifies your home. If you'd rather we didn't photograph your job, just tell the technician and we'll respect that.

Who We Share It With

We only share your information when there's a good reason:

• Our technicians. The technician assigned to your job gets the details they need to show up prepared and do it right.
• Trusted service providers. We may use outside companies for things like scheduling, payment processing, or website hosting. They only get what they need to do their part.
• Manufacturers and warranty providers. When a job involves a warranty or a specific part, we may share the details needed to process it.
• Legal and safety reasons. If the law requires it, or we need to protect our rights, our team, or your safety, we may share information with the proper authorities.

That's it. Your details stay with the people who actually need them.

Cookies and Website Tracking

Our website uses cookies. Cookies are files that are stored on your device. Cookies help this website work properly, remember your preferences, and help us see how visitors use our pages.

You can turn cookies off in your browser settings. If you turn cookies off, some parts of the site may not work smoothly. We suggest keeping cookies on for the best experience.

Marketing and Reminders

We may send you reminders about appointment updates, service updates, and sometimes special offers or tips for taking care of your vehicle during different seasons.

If you don't want to receive any marketing messages, just tell us or click the unsubscribe link in our emails. We will always continue to send you messages that are important for the bookings you have made.

How We Protect Your Info

We use reasonable safeguards to keep your information safe from loss, misuse, and unauthorized access. No system is ever perfect, but we take your trust seriously and handle your details with care.

How Long We Keep It

We keep your information only as long as we need it: to serve you, honour guarantees, run our business, and meet legal requirements. When we no longer need it, we securely delete or destroy it.

Your Privacy Rights

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct anything that's wrong
• Withdraw your consent to marketing at any time
• Ask us to delete your information, where we're able to

To make a request, just contact us using the details at the bottom of this page. We'll respond as quickly as we can.

Links to Other Sites

Our website and social pages may link to other sites. We're not responsible for how those sites handle your information, so it's worth reading their privacy policies too.

Children's Privacy

Our services and website are meant for adults. We don't knowingly collect information from children. If you believe a child has given us their details, contact us and we'll remove it.

Changes to This Policy

We may update this page from time to time. When we do, we'll change the "Last updated" date at the top. If the changes are significant, we'll do our best to let you know.

Contact Us

Questions about your privacy or this policy? We're happy to help.

GHQ Mechanical
Serving Ontario
Phone: (416) 230-2010
24/7 Emergency: (226) 646-4646
Book or contact us: ghqmechanical.com/contact/